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Q. Do we need an Internet connection?
A. Yes –The NetManageProgram requires a broadband (DSL or Cable) or better connection with static IP. If you don’t have a broadband connection, CPI can install one for an additional fee.
Q. What are the contract terms?
A. All contracts are setup to be 1 year contracts. You have the option to cancel with 90 days notice
Q. How often are the server and software updated?
A. The server software is updated every time an update is release
Q. Does the NetManage hosted antivirus protect from spyware?
A. Yes, Kaseya Endpoint Security (KES) protects you from viruses, worms, trojans and includes a unique automatic threat-removal anti-spyware engine.
Learn more about KES
Q. Does CPI support all of my software?
A. As a Microsoft Partner CPI supports all of your Microsoft software, including, the operating system, various MS Office suites and many their other products.
Additionally, we also support Symantec Backup Exec, Trend Micro anti-virus and several other products for companies that we are also partnered with.
If you have third-party software for a company we are not partnered with for that product, such as Goldmine, or industry specifc software used in your business, then we will coordinate support with the software vendor but any support rendered would be outside the NetManage program.
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