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"Good NEWS! We got a cold call from our website today... a HUGE company in Iowa. Our CEO just happened to be in the office late, took the call and sealed the deal. The website just paid for itself!"

Suzanne Burke
Director/Vice President
The Burke Group

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CreditReport.com

Overview
CreditReport.com, the leading provider of online credit reports for consumers, required an internal order processing and management system that could grow with them and provide the flexibility to offer new types of online products and services to their customers on-the-fly. CPI created a unique pipeline management solution that utilizes customizable, extensible router and handler modules for order processing, allowing the system to dynamically access and deploy specific business logic for interfacing with any type of local or third party data or service provider.

Challenges

1.	To build a system that could meet the growing demand for CreditReport.com products and services.
2.	To enable CreditReport.com to offer new types of products to their customers.
3.	To develop a solution that was flexible, extensible and compliant with industry-specific data and security demands.

Solutions

1.	Designed a database for storing pipeline configurations and process flow data, as well as all other aspects of the pipeline manager solution.
2.	Created VB “handler” modules for applying specific business transactions (credit card processing, credit score handling, address scrubs, fulfillment) and “router” modules for managing process pipeline transitions.
3.	Developed complete Customer Service application for managing orders, customer service tickets, and pipeline process flows. The application was designed to accommodate large-scale CSR operations using dynamic account locking and other security techniques.

Results

1.	Through careful process planning and system architecture, CPI created a more useful, centralized, stable and scalable order processing/management environment for CreditReport.com.

Technology

1.	Windows 2000 Server
2.	IIS 5.0
3.	MS SQL Server 2000
4.	Visual Basic 6
5.	ASP

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