About Our Company
What does CPI Solutions do?
CPI Solutions is a regional IT consulting, technology services and outsourcing company. Committed to delivering innovation, CPI collaborates with its clients to help them become more competitive and effective. Our service areas include: Technology Consulting, Application Development, Managed IT Services and Audio Visual Solutions. We also represent and partner with the top technology manufacturers.
What is your full legal name / What does CPI stand for?
CPI Solutions is a DBA for Computer Products Inc.
How long has CPI Solutions been in business?
CPI Solutions has been in business and operating in Southern California since 1984.
What areas do you serve?
We provide services to organizations throughout Southern California and beyond. Our local territory stretches from Long Beach and Riverside in the south to San Luis Obispo and Bakersfield in the north/east.
We have a product/service that we would like CPI to consider reselling. How do I approach CPI?
CPI is always looking for great partners with products that closely align with our client base. Please contact us online and describe your product/service value. We do not respond to direct email inquiries or phone solicitations.
About Our Services
I am an existing CPI client and need support. Who do I contact?
We recommend you email support@cpisolutions.com or if its an emergency call our support desk at (805) 987-2222 option 2.
Does CPI guarantee its services?
Yes! We are not happy until you are happy and we guarantee that we will address any reported issue as a top priority. We offer competitive SLA’s with financial remediation terms and will act on your behalf in the event of a manufacturer dispute.
Does CPI offer audio visual solutions?
Yes, CPI represents some of the top A/V and video conferencing manufacturers and is authorized to install and support existing installs.
About Our Products
What products does CPI sell?
CPI represents many of the top technology partners like Cisco, Citrix, Microsoft, EMC, Dell, HP, NetApp and LifeSize and receives discounted pricing from most. Contact CPI’s inside sales team or your account representative to request a product quote.
Do you offer payment terms on product sales?
After an account is established with CPI, yes!
What is the fastest way to request a product quote?
Submit your request to orders@cpisolutions.com. As a general rule, you can expect a response within 48 hours, if not sooner.
About Account Setup & Payment Terms
How do I engage CPI as a new customer?
You may contact us online and request a call back or call our sales department toll free at (888) 640-9955.
How does CPI charge for its services?
CPI offers technical labor services on a time and materials basis or on a flat/fixed-fee with a defined scope of services. Additionally, for all recurring contract services, CPI invoices monthly.
Do you offer payment terms?
Yes, we offer Net 10 payment terms upon completion of CPI’s credit application. Enhanced credit terms are available to our most credit-worthy clients. For those clients without a deep credit history, a credit card can be held on account as a payment guarantee.
Does CPI accept credit cards?
Yes, we accept Visa and Mastercard.
Are we able to lease our solution through CPI?
CPI works with a number of reputable leasing companies.
About the CPI NetManage Program
What type of Internet connection do we need for the program?
The NetManage Program requires a broadband (DSL or Cable) or better connection with a static IP. If you don’t have a broadband connection, CPI can install one for an additional fee.
What are the NetManage contract terms?
All NetManage contracts require a 1 year commitment. However, you have the option to cancel with 90 days notice.
How often would our server and desktop software be updated?
The server and desktop software is updated every time a patch or update is released.
Does the NetManage hosted antivirus solution protect us from spyware?
Yes, Kaseya Endpoint Security (KES) protects you from viruses, worms, trojans and includes a unique automatic threat-removal anti-spyware engine.
Does CPI support all of my software under a NetManage contract?
CPI supports all of your Microsoft software including the operating system, Microsoft Office suites and many of Microsoft’s other products. Additionally, we support Symantec Backup Exec, Trend Micro Anti-Virus and several other standard business software packages. Contact us to request a complete list of contractually supported software products.
If you have third-party software products that we do not actively support in-house, then CPI will act on your behalf to coordinate support with the software vendor. However, any support provided surrounding third-party software would be considered outside the scope of the NetManage program.