Service Plan Options

NetManage Essentials

NetManage Complete

  • 24X7 Remote Monitoring

    Yes
  • Weekly Health Reports

    Yes
  • Remote Support Desk

    Yes
  • Asset Management

    Yes
  • Support Web Portal

    Yes
  • Server Updates and Patching

    Yes
  • Workstation Updates and Patching

    Yes
  • Server and Workstation Antivirus

    Yes
  • Antivirus Definition Updates

    Yes
  • Down Server/Desktop Repair

    No
  • Unlimited Remote Support Desk

    Hourly Rate
  • Onsite Support

    Hourly Rate
  • Spam Filtering

    Yes
  • Hosted Antivirus

    Yes
  • Firewall Management

    Optional
  • Back Up Verification

    Yes
  • Switch Management/Support

    Optional
  • Router Management/Support

    Optional
  • Firewall Management/Support

    Optional
  • ISP Management

    Optional
  • Remote User Support

    Optional
  • VPN Management/Support

    Optional
  • Committed Response Times

    Yes
  • Technology Roadmap Planning

    No
  • Network Documentation

    No
  • Website Hosting

    No
  • 24X7 Remote Monitoring

    Yes
  • Weekly Health Reports

    Yes
  • Remote Support Desk

    Yes
  • Asset Management

    Yes
  • Support Web Portal

    Yes
  • Server Updates and Patching

    Yes
  • Workstation Updates and Patching

    Yes
  • Server and Workstation Antivirus

    Yes
  • Antivirus Definition Updates

    Yes
  • Down Server/Desktop Repair

    Yes
  • Unlimited Remote Support Desk

    Yes
  • Onsite Support

    Yes
  • Spam Filtering

    Yes
  • Hosted Antivirus

    Yes
  • Firewall Management

    Yes
  • Back Up Verification

    Yes
  • Switch Management/Support

    Yes
  • Router Management/Support

    Yes
  • Firewall Management/Support

    Yes
  • ISP Management

    Yes
  • Remote User Support

    Yes
  • VPN Management/Support

    Yes
  • Committed Response Times

    Yes
  • Technology Roadmap Planning

    Yes
  • Network Documentation

    Yes
  • Website Hosting

    Yes
To get started with Managed IT Services, please call (888) 640-9955 or contact us online.