Outsourced IT

The NetManage Program

When it comes to managing your IT and network resources, we provide a unique and flexible solution to fit any business. We believe that one size does not fit all, and our outsourced IT model is designed to fit and integrate successfully within your organization. We offer an all-inclusive IT support package (NetManage Complete), and an “a la carte” package (NetManage Essentials) for companies looking for outsourced IT support augmentation. From regular network monitoring and administration to onsite emergency support, our team of technology consultants and network engineers are committed to meeting the IT needs of your business.

CPI’s NetManage program is the core of CPI’s Outsourced IT solutions. The NetManage Complete program gives our customers the peace of mind in knowing that all aspects of their IT needs are managed and maintained by professionals. Through this comprehensive program, our customers receive unlimited remote and onsite support as needed, 24 hours a day.

Our NetManage program includes so much more than simply monitoring your devices. As a component of our overall Managed IT Services, we offer an all-encompassing Network Management solution. Through our advanced Network Operations Center (NOC), we provide a complete, secure, reliable and full service IT Systems Management Solution that is scaled to meet the specific needs of your company. We deploy some of the most advanced technologies to continuously monitor and manage your entire IT infrastructure so you can stay focused on what matters most – your business.  Contact us online or call (888) 640-9955 to learn more about our Outsourced IT solutions and the NetManage program.

NetManage – Features and Benefits

In addition to continuously maintaining, monitoring and managing your entire IT infrastructure, our NetManage program is the solution to your company’s success. The NetManage program provides online backup management to ensure that your data is protected, automated antivirus and anti-malware updates that help limit your operational risks, desktop policy management for more precise control, software deployment and much more.

Our NOC (Network Operations Center) is staffed around the clock with certified network engineers and highly trained technology consultants that ensure total dependability and network performance. With our advanced monitoring and system management software, we help to ensure that your network and systems are constantly being checked for errors, latency and potential threats. At CPI, we proudly take a proactive approach to IT management and resolving problems – oftentimes before you are even aware of them. We are committed to worrying about your network, so that you don’t have to..

Highlights

Network Operation Center (NOC)

CPI’s Network Operation Center utilizes sophisticated network management and monitoring technologies to ensure total reliability and network performance. CPI has partnered with Kaseya, a global provider of software automation for IT Solution providers. The Kaseya framework is a powerful tool designed to assist in managing each client’s infrastructure, network components, servers, and users’ desktop PCs – remotely, comprehensively and transparently.

eMailProtection

CPI’s eMailProtection service is a Cloud-based email scanning solution that eliminates incoming and outgoing message threats such as spam, viruses, phishing scams, directory-harvest, and denial-of-service (DoS) attacks. eMailProtection raises the level of your messaging security, and requires no additional on-premise hardware, software, or IT staff.

CPI Solutions has partnered with McAfee for this critical protection service. This partnership allows CPI to integrate the outstanding McAfee offerings with the CPI Support Desk and NetManage program.

Contact us online or call (888) 640-9955 to learn more about our Outsourced IT solutions and the NetManage program.

24 Hours a Day, 7 Days a Week, 365 Days a Year

Let’s face it, in today’s fast-paced business environment, Information Technology doesn’t take any time off. Your employees and customers need access to critical information around the clock. Here at CPI, our highly skilled and knowledgeable support team is located on our premises to provide our customers with the highest quality, 24×7 IT support. Our unique support model gives you access to all of the skilled engineers and technicians within our organization – all of whom are committed to resolving your IT issues quickly and efficiently.

IT support you can depend on

Because of our scale, we can offer 24×7 network management and support services at a far lower cost than most companies can do internally. The engineers that staff our 24×7 Network Operations Center (NOC) are experienced IT professionals who are trained and certified in network and systems support. All of our staff are located in our Southern California support center, so there are no delays or language barriers in getting your problems resolved quickly.

Contact us online or call (888) 640-9955 to learn more about our Outsourced IT solutions and the NetManage program.

CPI has been providing technology solutions since 1984

Top 5 reasons to outsource your IT to CPI

1. 100% Core Business Focus – Fixing computer and network problems no longer robs your business of your leadership, and you don’t have to worry about attracting and keeping people with the right technical expertise.

2. Unlimited Support for your Network and Computer Systems – CPI Solutions employs a full-time support desk team to handle your daily needs. CPI also provides 24-hour support through a paging service that reaches our on-call field engineers anytime, anywhere.

3. Reduce Operating Costs – By partnering with CPI for your IT needs, you can eliminate the need for onsite IT staff. This will offset the cost of salary, health benefits, training, recruiting and other employee-related expenses.

4. Access to World-Class Technical Knowledge – CPI invests in the engineers that support your network, so you don’t have to. Our engineers and support desk agents have some of the highest levels of Microsoft and Cisco certifications. With access to world class engineering knowledge, we provide industry leading support and network management.

5. Improve Performance and Reliability – One of the most important advantages of outsourcing is the reduction or elimination of operational errors and inefficiencies. CPI’s extensive investments in people, technology, and processes enable a level of service and quality that is virtually unattainable for organizations attempting to handle their own IT functions in-house.

Contact us online or call (888) 640-9955 to learn more about our Outsourced IT solutions and the NetManage program.

Compare Plans

Below are the different Outsourced IT programs offered by CPI Solutions.

Features	No Service Plan	NetManage Essentials	NetManage Complete
Support Desk Access
24×7 Remote Monitoring	Hourly Rate
Weekly Health Reports
Remote Support Desk	Hourly Rate
Asset Management
Support Web Portal
Server/Workstation Services
Server Updates and Patching	Hourly Rate
Workstation Updates and Patching	Hourly Rate
Server and Workstation Antivirus
Antivirus Definition Updates
Down Server/Desktop Repair	Hourly Rate
Unlimited Remote Support Desk	Hourly Rate	Hourly Rate
Onsite Support	Hourly Rate	Hourly Rate
Security and Disaster Recovery
Spam Filtering	$5/User/Month
Hosted Antivirus
Firewall Management		Optional
Back Up Verification
Infrastructure Management
Switch Management/Support		Optional
Router Management/Support		Optional
Firewall Management/Support		Optional
ISP Management		Optional
Remote User Support		Optional
VPN Management/Support		Optional
Additional Services
Committed Response Times
Technology Roadmap Planning
Network Documentation
Website Hosting

Contact us online or call (888) 640-9955 to learn more about our Outsourced IT solutions and the NetManage program.