Outsourcing IT Services vs In-house IT

In-House IT vs Outsourcing IT Services


With so many business functions relying on technology, it is essential that your business’s IT infrastructure stays secure and running efficiently. A major decision for many small to mid-size companies is choosing whether to outsource their IT or employ an in-house IT team.

While your first instinct may be to maintain an in-house IT department for your help desk support, the advantages of outsourcing IT can be far more significant than just saving money. Below are a few key factors to look at when deciding between an in-house IT vs. outsourcing IT with a managed services provider.

1. Transparency

Do you ever wonder what your in-house IT department does daily? Are you left with questions about new costs associated with IT and what value the business will get out of that investment? By outsourcing IT to a trusted MSP, these are questions you will no longer be asking. Many MSPs provide Client Business Reviews to go over the performance of IT, potential projects, or new tools, reviewing the value they bring, in simple terms that you can understand. A reliable MSP will be transparent with their work, and you will no longer be left wondering what IT is doing all day.

2. Expertise, Training & Certification

A company’s in-house IT director or team usually leads an isolated existence due to the singular IT network they manage. No matter the amount of training, without experience in a broad range of IT circumstances and equipment, your IT resources remain limited. When partnering with an IT technician, qualified does not always mean experienced.

According to Deloitte’s “2016 Global Outsourcing Survey,” 28% of companies outsource to access intellectual capital, and as a result, 20% experience new capabilities. Outsourcing IT to an MSP grants access to expert talent and knowledge.

3. Competitive Advantage

Larger companies were the first to implement outsourcing of their IT network to cut costs, reduce the capital budget, and increase efficiency. Nowadays, smaller organizations can also gain access to similar technology and expertise that larger companies enjoy. Managed Service Providers can level out the playing field by managing cost structure and maintaining an organization’s IT functions.

4. Reduced Risk

Unless your internal IT support team specializes in IT security, your critical business data is at risk. With cyber breaches like ransomware, phishing attacks, and more on the rise, your IT network must be protected and secure. With a proactive managed services provider, your IT infrastructure is monitored for vulnerabilities and problems before they occur rather than taking a break-fix approach. An MSP creates backups of data in case disaster strikes and implements a recovery plan to get you back up and running as soon as possible.

5. Cost Control

Many in-house IT departments rack up unexpected costs due to unnecessary expenses that you, as a business leader, have no clue about their importance. From training to upgraded equipment purchases, tools and maintenance, costs are unpredictable month to month. Being able to maintain a consistent budget is one of the key advantages of outsourcing IT with a third-party vendor. An outsourced IT support team provides consistent and controlled monthly expenses, which usually only increases with company growth or when additional services are requested.

Organizations are adjusting their IT approach from in-house to an outsourced provider due to the proactive solutions they offer. Nearly half of all the respondents in Deloitte’s 2016 Global Outsourcing Survey are overly satisfied with their outsourcing agreements, performance tracking, and measurement capabilities. To discuss your internal IT capabilities or potential for outsourcing IT today, contact us here.

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