Managed IT Services vs. In-house IT Team

Managed IT Services vs. In-House IT Team

Choosing between an in-house IT team and managed IT services isn’t a decision to take lightly. Both have advantages and disadvantages, so you need to think carefully about what you want from your IT and where your priorities lie.


You might think in-house staff would be cheaper, but often a managed service provider can match or beat the costs. One big factor is the level of experience you expect from in-house staff, not forgetting that you’re taking on responsibility for their professional development so they keep up with technological changes. If you’re hiring staff to work on site, your local economy and job market can have a big influence.

Personal Touch

It’s understandable that you might want to be able to talk to your IT staff in person and have them be able to take a hands-on approach to any problems. That said, many areas of IT work are just as well or even better done remotely as you don’t have to worry about staff getting distracted or sidelined.

Managed service providers are often a better option if you need 24/7 support but don’t or can’t take on in-house technicians to work around-the-clock. An MSP also overcomes the problem of relying on in-house staff and your system maintenance and operations being vulnerable to sickness, annual leave, or staff departing their posts before you’ve got a suitably trained replacement.


Unless you’ve got a huge IT department, the chances are most of your technical staff will be generalists. They may do a good job with most tasks, but they won’t always be the best option for dealing with a specialist area of IT such as security, database administration, or network design. With a managed service provider, you can access genuine experts in every niche.


Getting the right software for your needs can be tricky for some businesses. The most effective applications aren’t always financially viable for a smaller business, while in-house staff who are brilliant at fixing PC problems might not be as competent when it comes to sourcing, licensing, and negotiating software purchases. A managed service provider will often have negotiated the rights to use the very best tools without limitations on their clients’ systems.

Local Knowledge

In-house staff may have a better understanding of your existing IT set-up and configurations, as well as the specific needs of your business. On the other hand, this can hide or prolong any inefficiencies or significant flaws in that set-up. It can take some coordination to make sure a managed service provider works well with your system design, but that coordination may reveal better ways to do things.

The Bottom Line

While both in-house IT teams and managed IT services have their pros and cons, you don’t necessarily have to choose between the two. Many managed service providers can work alongside an existing in-house team, for example by adding capacity or taking care of specific specialist services.

If you have any questions on how to choose between Managed IT Services and an In-House Team, or if you would like to learn more about CPI Solutions, please contact us today.

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