Understanding what is included in Managed IT Services

What is Included in Managed IT Services?

Managed IT Services is a model where an external company takes care of some or all of your IT operations. Exactly what you get will depend on your agreement and needs, but we’ll run through some of the more common elements.  This article will detail what is included in Managed IT Services.

The Big Difference

One of the reasons managed IT services vary from case to case is that its defining feature is the way it works rather than exactly what it involves. It’s a change from the “break-fix” model where you only pay for help as and when something goes wrong.

Managed IT services is usually a subscription model where the provider covers all problems. They’ll usually take care of maintenance rather than just reacting to problems. The beauty of the setup is that the provider is incentivized to prevent problems from happening in the first place.

Technical Support

A managed services provider will almost always offer technical support, whether that involves fixing network problems or helping staff. Depending on your needs, this could include phone support, support by remotely accessing your systems, in-person support or a combination of these approaches. Providers often offer a service level agreement giving you guarantees on issues such as how quickly they’ll respond to a support request or keeping downtime below a certain amount each month.

Maintenance And Updates

A managed services provider can make sure your network, systems, and applications are running smoothly and efficiently. This can include keeping on top of security and performance updates: not just making certain you get all the latest patches, but that they are applied across your devices in the least disruptive manner so that you have little or no downtime.


Managed IT services can include everything from designing your networking to physically repairing equipment and cabling. A good provider can also offer advice and expertise to help you decide what new hardware to buy and where to source it. Experienced providers understand the problems of growing businesses and will help you find that delicate balance between having insufficient hardware and buying equipment that you won’t use enough to justify the expense.

Disaster Recovery

Even with a well-maintained system, there’s always a risk of something going wrong, be it a malware or ransomware attack, equipment failure or natural disaster such as fire or flooding. Many managed IT services include disaster recovery options. This isn’t just about backing up (to physical media, an online backup, or both), but also planning how you’d access these files in various disaster scenarios and how you would get your staff back to work.


Some managed service providers offer specialist support and advice to make sure your software and systems comply with relevant regulations on data security, integrity and privacy. These include general regulations and specialist industry requirements such as in finance or healthcare.

Hopefully, this article clarified what is included in Managed IT Services.  If you like the sound of what MSPs can provide, we can help. Contact us today and we’ll talk you through our offerings and which is best suited for your needs.

Post a Comment