What to look for when considering Managed Security Services

What To Look for When Hiring a Managed Security Services Provider

When choosing a managed security services provider, there’s more to consider than just price, expertise, and good references. The real key is to find a provider that’s the right fit for your business. Ideally, you’ll find someone who can identify your problems and figure out how to solve them, rather than start with a set of tools and try to figure out how to use them in your setup. Here is what you should look for when hiring a managed security services provider.


Factors To Consider

Price Point

Price is a factor with any managed security services provider, but bear in mind that going for the cheapest option can be counterproductive and a false economy. Make sure also to compare different pricing methods, particularly if you expect your business to grow rapidly or unpredictably.

Level of Experience

Experience — demonstrable expertise — and references are all worthy factors in a potential managed security services provider. Where possible, look for one that won’t just tell you what certificates they have or what well-known companies they’ve worked for. Instead, look for explanations of how they served those companies and addressed their specific problems.

How They Can Meet Your Needs

The biggest factor in making your choice should be whether a managed security services provider can meet your specific needs. In some cases, they may even be able to help you better identify these needs by assessing your business from an outside perspective.

Look also for a provider that doesn’t just tackle threats but addresses the underlying causes and factors. For example, the two biggest threats to businesses now are compromised emails (increasing the risk of phishing attacks) and ransomware scams.

A good security provider can run you through the tools and settings they use to tackle these problems. Some examples would be email filtering, security scanning, and real-time blocking of malware.

A Provider with a Plan

A great security provider goes beyond mere tools and can develop a wider strategy that addresses both the specific pain point of a security risk and the wider factors that can lead to it being a problem. For example, staff training and refresher courses can reduce the likelihood of employees falling for phishing scams in the first place.

Similarly, a comprehensive backup program and redundancy measures can reduce the financial impact of a ransomware attack. Even if the worst happens, you may be able to get back to action quickly without having to deal with the horrible dilemma of whether to pay up to regain access to files and data.


Choosing the Right Managed Security Services Provider

The best managed security services aren’t a one-dimensional strategy of blocking attacks. Instead, it’s an all-around package that does everything from reducing the risk of an attempted attack to mitigating the damage when an attack succeeds. That’s why a provider must take the time to understand your business and needs before explaining what tools and services will meet these needs and how they can best configure them.

There is a lot to look for when hiring a managed security services provider. If you’re thinking of pushing forward with an MSSP, CPI Solutions may be the perfect choice. Contact us today to get the ball rolling.

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