Today, non-profit organizations face unprecedented challenges. Unstable economic conditions have caused a steady decline in non-profit support, while service demands continue to increase. At CPI Solutions, we understand that non-profits need to target donors effectively, while also utilizing technology to impact their missions and minimize overall costs.
With a team of highly qualified resources, we help non-profit organizations transform the way they utilize technology so that they can spend more effort towards achieving their overall mission and positioning themselves for sustainable growth. From technology consulting and application development, to IT outsourcing and audio visual solutions, our services encompass the entire IT lifecycle.
Established in 1973, Interface Children & Family Services began as a collaboration between educators, law enforcement, the Council of Churches, and parents in response to the needs of youth and families struggling to manage crises created by substance abuse. Interface works to address the multifaceted needs of families through core programs that include: mental health, youth and family strengthening, family violence intervention, training and technical assistance. Serving over 26,000 individuals annually, Interface continues to earn the respect of individuals, businesses, and foundations which provide grants, donations, and in-kind services to ensure that the work of Interface is sustained.
Interface Children & Family Services experienced slow, delayed response times from existing IT provider, as well as a lack of technical breadth and depth. All IT processes were being performed manually and there was no central/comprehensive view of the overall health of the IT environment.
The CPI Solutions’ managed IT Services – The NetManage Program
With The NetManage Program, Interface Children & Family Services experienced immediate response and phone support from the CPI Help Desk, as well as faster resolution times through the use of remote troubleshooting technologies. They also gained access to experienced and certified technicians available around the clock, as well as improved multiple IT processes, including monitoring, alerting, patching and overall security. The technology solutions allowed for automation of IT management, support and resolution processes and comprehensive health checks of the IT environment delivered on a weekly basis.
Personally I want to express my appreciation for the kind of service CPI has displayed to over the 7 years of my work here at Interface. At every transaction with CPI whether in accounting, purchasing, or the support desk your organization has always, and I mean always, been kind and patient with me, and my co-workers. You work hard to bring intelligent solutions to the problems we face has helped us tremendously.